Amazon’s AI Boost to Improve Deliveries and Warehouse Efficiency
Amazon is expanding its use of artificial intelligence (AI) beyond writing tools. Amazon’s AI boost will improve warehouse operations, and enhance mapping for drivers.
Smarter Warehouse Robots on the Way
Amazon has announced a new team at its Lab126 device unit focused on developing more advanced warehouse robots. These new robots will use “agentic AI”, a form of AI that can make decisions and act without further instructions.
Unlike current robots that perform only one task, these intelligent machines will be able to switch between jobs. For example, they could unload a trailer and then locate parts for equipment repairs.
Yesh Dattatreya, a robotics expert leading the initiative, said these robots could be especially useful during high-demand seasons like holidays. They will also help with lifting heavy items in small spaces, which can be challenging for human workers.
In addition to improving delivery speed, Amazon said the new AI systems would reduce waste and cut carbon emissions.
Flexible Assistants with Natural Language Skills
Agentic AI is gaining attention because it allows machines to act on natural language commands. Amazon explained that these robots would become “flexible, multi-talented assistants” by hearing, understanding, and acting on spoken instructions.
While the designs and rollout plans for the robots are still under discussion, the goal is to enhance warehouse productivity through smarter automation.
Better Mapping for Easier Deliveries
Amazon is also applying generative AI to create more detailed maps for its delivery drivers. These improved maps will show building layouts and obstacles, helping drivers drop off packages more accurately and quickly.
The technology has already been deployed in the US, especially in large housing complexes. It helps drivers avoid confusion and navigate more efficiently.
This innovation may support a separate project Amazon is working on: special eyeglasses for drivers. These glasses would display directions and information, allowing drivers to keep their hands free. Although the project is still in development, it marks Amazon’s first official mention of the device.
Predicting Customer Needs with AI
Amazon is also using AI to forecast what products customers will want and where. This helps the company improve same-day delivery services. The software factors in price, weather, convenience, and events like Prime Day.
Nathan Smith, who leads demand forecasting, said the technology lets Amazon offer different products in different cities. This means shoppers in Boston and Boise can get what they want faster, based on their local preferences.
with inputs from Reuters